At Luvyon, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition;
Be returned in its original packaging;
Include any accessories or items originally supplied with the product.

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, where permitted by applicable law.

2. How to Request a Return

To request a return, please contact us at:

sales@luvyon.store

Please include your order number, name and reason for the return.

Our customer support team will provide you with the necessary return instructions.

Please do not return an item before contacting us.

3. Return Shipping

Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service, as we cannot be responsible for returned parcels that are lost in transit.

4. Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 working days for the refund to appear, depending on your bank or payment provider.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at:

sales@luvyon.store

Please provide:

Your order number;
A brief description of the issue;
Clear photographs showing the product and any damage or defect.

Once we have reviewed the information, our support team will advise you on the appropriate next steps.

6. Exchanges

If you wish to exchange an eligible item, please contact our customer support team. Exchanges are subject to product availability.

7. Contact Us

If you have any questions regarding returns or refunds, please contact:

Luvyon Customer Support
sales@luvyon.store