At Luvyon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect personal information including:

Your name
Email address
Billing and delivery address
Telephone number, where required for delivery
Order and transaction information
Information necessary to process your payment

We may also collect certain technical information about how you interact with our website, such as your IP address, browser type and device information.

2. How We Use Your Information

We collect and use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Communicate with you about your orders
Provide customer support
Improve our website, products and services
Prevent fraud and maintain the security of our website
Comply with applicable legal and regulatory requirements

Where required by law, we will obtain your consent before using your personal information for marketing purposes.

3. Payment Information

Payments made through our website may be processed securely by third-party payment providers, including Stripe.

We do not directly store your full credit or debit card details on our systems. Payment information is handled by the relevant payment processor in accordance with its own privacy and security practices.

4. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and fulfil your order, including payment processors, delivery providers, fulfilment partners and service providers that support our online store.

We only share information that is reasonably necessary for these purposes or where required by law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including meeting our legal, accounting and regulatory obligations.

6. Your Rights

Depending on the applicable data protection legislation, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of or object to certain uses of your information
Withdraw consent where processing is based on your consent

Please note that the right to deletion is not absolute. We may need to retain certain information where required by law or for legitimate business purposes.

7. Data Security

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updates will be published on this page.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:

Email: sales@luvyon.store